Sorry in advance for the essay here, but please stay with me. I do eventually get to the point.
I had to work in Germany for the past 5 weeks and since my wife is a teacher, she decided to come along. We had lived there for 3 years previously, so we had plenty of friends to see while we were there. Our original intention was to take our dog, Vander, with us. But I neglected to read every little bit of airline fine print and did not realize until 10 days before the trip that pets were not permitted to fly on Delta’s 767 aircraft. That plane happened to the one used on all segments of our flight. So it was unfortunately not going to be practical for me to re-book our flight on such short notice. On one hand it might have been a blessing. The weather in our region was VERY hot with average daily temperatures in the mid 90s or even higher (not so much A/C in Europe). But on the other hand, we really missed him. So I was able to arrange for him to stay with my parents for all but 10 days. During those 10 days he was staying at what I would refer to as a doggy vacation destination. So I was feeling pretty good that things might work out okay. And they were okay until our very last weekend. We were flying out on a Monday and I got a call from my mother on a Saturday (8pm German time/2pm EST). When I got the call I was actually about 2 hours into a wine festival but things started to become less festive from here. She said that Vander had diarrhea for the past 4 days and that now he was throwing up. He had thrown up his food at first and then threw up an additional 4 times. I asked what his general behavior was like and according to my mother, he was “okay”, still somewhat active and alert. My father however said he was not acting okay and was being very lethargic. So I am 5000 miles away, only two days from being back home and maybe he is okay or maybe “it’s hitting the fan”. Not being able to get a clear indication of how he was really acting, I asked them to call our vet office as they have an emergency consultation line on weekends. I thought maybe the person on the other end of that call could coax some further details out of them and offer advice. I didn’t think it would do me any good to call because I wasn’t in front of the dog and could only offer conflicting second hand information. Well the result of that call was that he should be taken in to see the vet. And since Vander decided to make things more interesting on a Saturday that meant he had to go an emergency veterinary hospital. And while I was not under any illusion that an emergency vet would charge a premium, I guess I just didn’t expect what I got. And I will admit that I am no expert on veterinary medicine and that maybe it’s my ignorance that is the problem and not the vet’s treatment and price schedule. He didn’t get to the vet until later in my evening so I said call me if there is anything critical. If not, I will call in the next day. Well the next day I found out that there was no obvious reasons for his problems. And that answer cost me $1812.00. Wow! I will spare the fill itemized list, but the summary is as follows:
General Exams – $137
Bloodwork – $260
X-Rays – $450
Time in ICU – $120
IV Fluids and Meds – $785
cPLI (not sure what this is) – $60
The medicine, which I have not yet researched, includes Fentanyl, Zofran, Pepcid, Metronidazole, Ampicillin, and Cerenia.
So for me, the real troubling part is that I have no idea if Vander was really sick or not and no idea if this visit really made any difference. I wrote the vet’s office saying that I felt the price for treatment was, in my view, too high for having no diagnosis. I could (and did) guess a material blockage or virus. I wrote the vet from Germany (I was too angry to talk) saying that I felt this was a poor value in the sense that after all this treatment there is still no idea what the problem is. I told my parents to pick him up as I would be home the following day. At that point, if things were still not improving, I would take him to his normal vet.
I felt three things. I felt helpless. I was too far away to really participate and keep an eye on what was really going on. I felt used. I felt as though this vet was just taking a shotgun approach to this hoping that the scatter of treatment hit the target, but hit or miss, they were getting paid for it, so why not. And finally, I felt like I was letting Vander down. Had I planned the trip better, he would have been with me and not in the care of others. He would not be sitting in that strange hospital overnight. The vet called me later on (after reading my email) explaining in detail the rational behind all the treatment. I did not completely understand everything that was said. Again, I am not an expert in animal medicine. But in the end it came down to the fact that there was nothing obvious in his x-rays other than some “gas opacity” that looked like maybe something was causing a blockage, but maybe not, and that his heart rate was a little low and his white blood cell count was up. The phone call really didn’t make me feel any better. She sounded sad that I felt the way I did and she told me that she treats animals like they were her own. But I don’t know her. I don’t know how she treats her animals. I know she has a business to run and I know she knows, she is really your only choice if your pet decides to get sick on a weekend. She also said the price was fair and that if I had gone to a “specialist” the price could have been double that. Really??
So… Anyone out there want to cheer me up and say that it was really money well spent and that I should do it again if I was ever in that position? Because I have to say that after this, it is going to have to be a REAL emergency to ever go back there. And if one were to scale these prices up to a real emergency, I guess I should be prepared to mortgage the farm to pay for it.
Hi Brian;
So sorry to read about Vander. Hopefully he is better? I am not a vet (40 years as an RN and 30 years dog owner with many many dogs) I understand your frustration, but think your parents did the right thing under the circumstances. I have used emergency vet’s on a number of unfortunate situations. They are very costly, but I have always felt worth it. If Vander had had an obstruction, and it sounds like that is what he was being worked up for and treated for; he may have needed urgent surgery to save his life. That and the diagnostics is what you are paying for. The meds : Fentanyl is a narcotic pain med, Zofran and pepcid to calm his gut and settle nausea. The other meds are antibiotic and an anti fungal.
I know the prices seem exorbitant, but at a ER situation we are paying for highly skilled vet’s and high tech equipment. I do know exactly how you feel, I too have gulped when I have gotten these large bills. I remember a $3000 bill for one of my Bouvier’s on a New Years Eve who had eaten a whole pineapple! But, I would do it again if I felt my dog needed it. Thankfully Vander has such great parents as you and Kristin to provide him with all he needs.
I hope this helps a bit.
On a happy note how nice for you and Kristin to spend 5 weeks in Deutschland..Hope you have some photo’s to share when you can.
Brian,
Most importantly, I am so glad that Vander is okay. What a scary, awful feeling for your beloved dog to become ill while you are across the ocean.
I honestly believe that the charges you listed were reasonable (very much in line with other e-vet prices I have seen) and necessary for Vander’s care. I see the diagnostics that I expect – X-rays and blood work. The IVs and meds are expected, as I am sure he was quite dehydrated. I don’t see any really questionable charges – they didn’t do an ultrasound, recommend exploratory surgery, or anything crazy.
I know the lack of firm diagnosis is frustrating, but that is all too often the case with veterinary medicine, especially gastro issues. Dogs cant tell us where it hurts or when its better/worse. The symptoms you describe could be anything from poisoning, to a blockage, to a virus. In my mind, the vet was honest with you. You are incredibly lucky that this cleared up with some IV fluids and minor meds.
Finally, I believe that taking him in was the right decision. I would have done the same thing. Some of the potential issues were life threatening – nothing to mess with. It’s so wonderful that he’s fine now. I have a very firm rule for anyone watching my dog – “don’t ever hesitate, just GO to the vet.” I never want someone else to be in the difficult position of making that decision, or goodness, having a dog become seriously ill because medical intervention was not sought quickly enough.
I am so sorry you had this experience. Please give Vander a butt scratch from all of us – tell him to take it easy.
Brian,
Are you feeling any better about things yet? I sure hope you are. I felt bad right along with you, as your emotions went topsy-turvy. Your boy is sick and you aren’t there for him. As you said, you couldn’t assess his condition over the phone. From what you described, I’ll betcha he would have ended up at the vets’ anyway, especially if he was showing signs of an obstruction. The only difference would be…that you would be in control of the situation. You would have been able to say “yes or no” to various tests….and determine if he needed the ER Vet. But…you didn’t have that control or choice in what was done with Vander. But, thank God the ER Vet opted on the side of caution…and you came home to a healthy, handsome, Vander.
Expensive? H*LL yes! But worth EVERY penny to have them share my life. And, no I don’t have tons of money, either.
Similar to Rita, I’ve been in the health care industry for the past 33 yrs. and lived with GSDs a bit longer….You would be amazed at what it costs to visit the ER..when a person thinks they are having a heart attack…only to find out they are constipated, or full of gas!!! Or, you think your kid has appendicitis..and again…all it is is poop! Nick-named FOS.
Hope, I got a chuckle out of you!
DuKe’s Ma, Terri
Terri, your post is so true! A few years ago I awoke and found our female Shiba Inu sitting hunched over and shaking. I went to pick her up and she cried in pain. My first thought was something ruptured, so off we went to the vet. After x rays, ultra sound, morphine etc..she, how shall I say this…passed some explosive gas and pooped out bird seed. An hour and $600 later we were home and she was fine. The vet said “Maybe she was hungry”…sure. Looking back, I still would have done the same thing because you never know.
Apologies to Rita and Patti….
pattiR is the one who works as an RN…..
Rita, I think I had you on my brain for some reason??? LOL
Terri
If in doubt I would always take ours to an Emergency Vet regardless of time of day/cost etc. We were in the middle of the Blue Ridge Parkway when we had to rush off to an EV on a public holiday to have Kora’s anal glands expressed. Her rear end looked like it was going to explode, poor thing. That cost me over $600 but well worth it for her physical and our mental comfort.
You never want to be in a position of thinking, if only we’d taken him to the vet.
So glad he’s back on his feet again.
Brian,
You have some very good responses to your post. I hope they helped. The DVM and especially emergency vets on your side of the state are much higher then the rest of the state. While the charges are at premium they are not that out of line of a regular vet call. However, I think the charges for the IV fluids and meds are steep.
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http://www.kvsupply.com/cerenia-16-mg-4-count
I don’t have a price for Zofran but it is given for nausea especially morning sickness, Cerenia is also given for nausea. Not sure if they tried one and it didn’t work so they tried the second anti-nausea drug?
I don’t have a price on Fentanyl which is an opioid, given for pain, might be rather expensive because of the type of drug it is?
There are certain meds I always keep on hand: such as gas-x or pepcid, metronidazole. A new one to me, recommended by a friend, is Proviable KP. I just had the opportunity to try it out on Cabrera as he had severe diarrhea out of the blue. With Proviable his stools did improve quickly.
I am glad he is OK and I bet he is so happy to see you!
Thank you all very much for the replies. Vander is doing better. He appears to be nearly back to normal, albeit with a little less than his usual endurance (mostly I think due to the reduced amount of food in his diet and the reduced activity while living with my parents). Today we started rolling in some of his normal food into his meals. So we’ll see how it goes.
I do feel a little better about the whole thing. As Terri said, I think the bigger problem is that I am not there to ask questions and give the approval for the treatment. Instead, I just got everything “lead balloon” style and clearly, that is not my preferred method. 🙂
I am now curious though. I have heard of pet insurance but never really researched it. Is it more gimmicky or is it legit?
I have Batman on Healthy Paws and can recommend it. Cost for us is $38/mo, and they cover 80 percent of allowed treatments with a $500 annual deductible. It is a reimbursement system, so you have to submit your receipts. After you spend $500 on covered treatments in one calendar year, they start reimbursing you 80 percent for new treatments. They cover acupuncture and holistic medicine, and hip dysplasia if your dog is under a certain age when you get the insurance (can’t remember this off the top of my head). They do not cover vaccines or routine exam fees.
I have not needed to use the insurance yet (I haven’t spent more than $500 on covered treatments in a calendar year), but it’s nice to know it’s there in case of emergency.
P.S. For what it’s worth, I would have done the exact same thing as you did, even if I didn’t have insurance. Like you, my dog is family. I will pretty much do anything for him!
It’s a hit and miss with insurance.
When Zeus was diagnosed with Hemangiosarcoma, he was 4 months 4 shy of 9 yrs old, we had no insurance on him. But he was so healthy throughout his life, he was on raw diet and only received vaccinations as a puppy and then rabies every 3 yrs.
Of course, Murphy’s law always seem to happen in my home. He got sick on a weekend, we have an 8 week old new baby and we were in the ER at 2 am. Zeus was our baby, no way we could wait till Monday. Myself, my husband and baby were in the ER room crying and sobbing when the Vet told us the bad news, we went home around 4:30 and we couldn’t sleep. Called the Vet to perform the splenectomy.
Between the ER, hospital stay and the operation- I thought we’d have to mortgage our house or sell my good kidney to pay for his bills! But my Zeus gave us 4 more months of his precious life. He was so wonderful with our son, we cherished every single day with him. It took me 2 years to get over his death.
Odin, you all know what happened to him. It was the same thing, happened on a weekend. Between blood transfusion, blood test, ultrasound etc… we paid close to 5 k.
Koda is a whole ‘nother story! He is built like a tank and apart from yearly general check up, he his very healthy! Thank you Jesus!!! ….. I mean Julie… 😀
I have Embrace pet insurance on both of mine. I calculated that 1 big emergency would be breakeven over the course of their life. Also get a 5% reduction in premium per year if no claims, Hip dysplasia surgery is covered and they let you do the exam when they are puppies. If no issues they cover, otherwise they need x-rays etc. after the first month of coverage.