Natural Balance Recall

Published by Julie on May 9, 2012

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Why were the products voluntarily recalled?

Diamond Pet Foods, one of our several co-manufacturers, produced some of their own branded products that tested positive for Salmonella by the FDA. Although there have been no positive results reported for Natural Balance products, Diamond Pet Foods, working with the FDA, has recommended these specific products be recalled as a precautionary measure.

We test every lot of our products for 9 known contaminants including Salmonella under our “Test and Hold” program. This means that product is held and not released for sale until all the tests for those lots come back negative. We then enter the data into our website so that our customer can view the passing results for each and every lot at http://bwc.naturalbalanceinc.com/. We are one of the only pet foods companies that has implemented this program and shared test results with the public online. Please review the video on that page that describes our lab and testing.

How do I find my date code?

For Small 5 Lb. Bags, check the Side:	For Large 12.5 Lb., 15 Lb. & 28 Lb. Bags, check the Back:

Where were these products distributed?

Recalled products may have been distributed in Alabama, Arkansas, Colorado, Connecticut, DC, Delaware, Florida, Georgia, Iowa, Illinois, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, Mississippi, North Carolina, North Dakota, Nebraska, New Hampshire, New Jersey, New York, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Virginia, Vermont, Wisconsin, West Virginia, Wyoming and Canada.

* States NOT affected:

Alaska, Arizona, California, Hawaii, Idaho, Montana, New Mexico, Nevada, Oregon, Utah, and Washington.

How can I get a refund?

Please check your products to see if the Best By date matches the Best By date on the recall list. Take the unused portion back to the store of purchase for a refund or exchange. Pet owners who are unsure if the product they purchased is included in the recall because the bag was thrown out, or who would like replacement product or a refund for any reason, may contact Natural Balance Pet Foods Customer Service at (800) 829-4493 (8am-5pm PST) or emailinfo@naturalbalanceinc.com. The company is working with distributors and retailers to ensure all involved date codes are removed from shelves as a precautionary method.

What does it mean that your food is manufactured by Diamond?

Almost all pet food companies, even those that do own some production facilities use co-manufacturers. Diamond is one of several co-manufacturers that Natural Balance partners with across the country. This means each co-manufacturers produce select formulas, which have been developed by Natural Balance veterinarians and nutritionists. Diamond uses the approved formulas and premium quality ingredients that Natural Balance has developed.

We test every lot of our products for 9 known contaminants including Salmonella under our “Test and Hold” program. This means that product is held and not released for sale until all the tests for those lots come back negative. We then enter the data into our website so that our customer can view the passing results for each and every lot athttp://bwc.naturalbalanceinc.com/. Please review the video on that page that describes our lab and testing.

What are the symptoms of Salmonella exposure in dogs?

Although clinical disease is uncommon, pets with Salmonella infections may be lethargic and have diarrhea or bloody diarrhea, fever and vomiting. Some pets will have only decreased appetite, fever and abdominal pain. Infected but otherwise healthy pets can be carriers and infect other animals or humans. If your pet has consumed the recalled product and has these symptoms, please contact your veterinarian.

What are the symptoms of Salmonella exposure in humans?

Healthy people infected with Salmonella should monitor themselves for some or all of the following symptoms: nausea, vomiting, diarrhea or bloody diarrhea, abdominal cramping and fever. Rarely, Salmonella can result in more serious ailments including arterial infections, endocarditis, arthritis, muscle pain, eye irritation and urinary tract symptoms. Consumers exhibiting these signs after having contact with this product should contact their healthcare providers.

What products have been voluntarily recalled?

			LOOK HERE – BEST BY DATE ONLY

Formula	UPC#	Lot Code	Best By Date
5 LB Natural Balance Sweet Potato & Venison Dog	7-23633-88650-5	NBH1202	December 12, 2012; December 13, 2012
		NBH0103	March 12, 2013

15 LB Natural Balance Sweet Potato & Venison Dog	7-23633-88615-4	NBH0101	March 5, 2013; March 6, 2013
		NBH1202	December 12, 2012; December 13, 2012
		NBH1203	December 13, 2012; December 14, 2012

28 LB Natural Balance Sweet Potato & Venison Dog	7-23633-88628-4	NBH0101	March 5, 2013; March 6, 2013
		NBH0102	March 7, 2013; March 8, 2013
		NBH0103	March 12, 2013
		NBH1202	December 12, 2012; December 13, 2012
		NBH1203	December 13, 2012; December 14, 2012

Formula	UPC#	Lot Code	Best By Date
5 LB Natural Balance Sweet Potato & Bison Dog	7-23633-65553-8	NBT1202	December 17, 2012; December 18, 2012
		NBT1203	December 28, 2012; December 29, 2012

15 LB Natural Balance Sweet Potato & Bison Dog	7-23633-61718-5	NBT1201	December 9, 2012
		NBT1202	December 17, 2012; December 18, 2012
		NBT1203	December 28, 2012; December 29, 2012

28 LB Natural Balance Sweet Potato & Bison Dog	7-23633-63031-3	NBT1201	December 9, 2012
		NBT1202	December 17, 2012; December 18, 2012
		NBT1203	December 28, 2012; December 29, 2012

Formula	UPC#	Lot Code	Best By Date
5 LB Natural Balance Vegetarian Dog	7-23633-80855-2	NBV1201	December 9, 2012

Formula	UPC#	Lot Code	Best By Date
5 LB Natural Balance Lamb Meal & Brown Rice Dog	7-23633-78755-0	NBR1202	December 10, 2012
		NBR1203	December 21, 2012; December 22, 2012

15 LB Natural Balance Lamb Meal & Brown Rice Dog	7-23633-78715-4	NBR1202	December 10, 2012
		NBR1203	December 21, 2012; December 22, 2012

28 LB Natural Balance Lamb Meal & Brown Rice Dog	7-23633-78728-4	NBR1202	December 10, 2012
		NBR1203	December 21, 2012; December 22, 2012

28 LB Natural Balance Lamb Meal & Brown Rice Dog	7-23633-44443-9	NLB1202	December 12, 2012
Large Breed Bites		NLB1203	December 20, 2012; December 21, 2012

5 LB Natural Balance Lamb Meal & Brown Rice Dog	7-23633-42300-7	NSL1201	December 21, 2012
Small Breed Bites

12.5 LB Natural Balance Lamb Meal & Brown Rice Dog	7-23633-42301-4	NSL1201	December 21, 2012
Small Breed Bites

Julie

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josiem

12 years ago

Holy Moly! All of these recalls are scary. Thank goodness I feed raw.

Natural Balance Recall

Julie

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